-Provisional Confirmation of Availability
Upon receipt of a request for availability, the applicable villa rates and the amount of deposit required will be confirmed.
For bookings of less than one week, or bookings made within 30 days of arrival, full payment is required at the time of reservation.
Rates quoted allow for maximum occupancy of the villa as shown on the web site. Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. Rates include services of a representative to meet guests at the airport on Koh Samui and escort them to their villa.
You may cancel your reservation at any time by notifying us in writing by email. The following cancellation terms apply: more than 30 days prior to arrival: forfeiture of the deposit; less than 30 days prior to arrival: total cost. If it becomes necessary to cancel all or any part of the booking, you must notify us by email. The cancellation will take effect from the day the written confirmation is received. The above cancellation charges also apply if "Baan Sawan" cancels the booking due to non-payment of the balance.
Amendment to Booking
A $50 administration fee will be charged by "Baan Sawan" for any change to the booking after a confirmation has been issued. Acceptance of any change is subject to approval by the villa's owner.
Arrival & Departure Times
Guests should assume the check-in time is after 3 pm, and checkout time is prior to 11 am, unless otherwise specified or agreed. Account will be taken where possible of flight arrival/departure times.
Alteration or Cancellation by "Baan Sawan"
In the unlikely event that "Baan Sawan" or the villas owners/management have to make any changes to confirmed bookings, we will advise you at the earliest possible date.
Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property must not exceed the maximum capacity specified, except in the case of infants (under two years old), or unless specifically authorised.
Should the owner/management of the villas or a "Baan Sawan" representative find that the number of people staying at the property exceeds that on the booking form, additional guests will be subject to a per person, per day surcharge and/or may be asked to vacate the premises.
No camping is permitted in the property grounds and "Baan Sawan" regrets that no pets are allowed.
In line with their Corporate Responsibility, the management of "Baan Sawan" reserve the sole and exclusive right to request any guest to vacate a property in the event of any of the following cases:
1- male or female joiners are invited over to the property, as non registered guests
2- any illegal activities with under-age individuals are witnessed (guests would be summoned to the local police)
3- any other illegal or immoral activities are done within the private boundaries of the property (including: use of illegal drugs, illicit pictures, illicit movie production)
No refund would be applicable.
While not generally required, a security deposit may be payable to the villas owners/management on arrival. This is to cover the cost of any damage or breakages during the rental period to the villa or its contents. The security deposit may also be used to cover incidental expenses for optional services rendered on site. Security deposit payments should be refunded on departure, less any applicable costs. "Baan Sawan" does not handle security deposits, and is not liable for any disputes in claims between guests and the respective villa management.
It is a condition of the booking that the entire party is covered by comprehensive travel insurance of their own (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including local treatment, evacuation and repatriation coverage).
"Baan Sawan" and the villas owners/management are not responsible and are held harmless by you and your party against any and all claims including any accidents related to the use of the villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, car or motorbike rental.
Conduct & Behaviour
The person making the reservation is held responsible for the correct and appropriate behavior of the guests staying at the villa. Should any member of the party not behave in such a manner, the villa owner/management or "Baan Sawan" representative may at their absolute discretion ask the offending guest(s) to vacate the villa forthwith.
Firearms, deadly weapons, pyrotechnics, prohibited drugs, and gambling are not permitted.
Staff at the Villas
"Baan Sawan" is equipped with a safe in one of the rooms, or a safe is available at the villa owners /management office. Any valuables left at the property are at the guests' own risk. Neither "Baan Sawan" nor the villa owners/management nor the villas' staff are to be held responsible for their loss or damage.
Linen & Towels
Linen and towels are included in all villas. These are normally changed every 3 days. If you require more frequent changes there may be extra charges. Limited laundry facilities exist on site, with charges made per item. Outside services are also available for a small service charge and must be paid at the time incurred.
Due Care of the Facilities
As part of this agreement and as "Baan Sawan" is privately owned, guests are required to take due care when residing at the villas, especially of children playing in the gardens, near or in the entrance, the road, the pool. Furthermore, guests are reminded not to enter the villas wet as the floors can be slippery. Damage or injury arising shall not be the responsibility of "Baan Sawan" and/or villa ownwers/management in any way whatsoever.
These conditions and any contract to which they apply are governed in all respects by the applicable Thai law, and the Thai courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.